Terms & Conditions


Price errors & changes

We work hard to keep our site as accurate as possible but very occasionally errors can happen, prices around the globe can change or products are updated. We reserve the right to change prices without notice and we accept no responsibility for errors, omissions or changes.  If an order is placed and a subsequent price correction or change is made we will always contact you to advise you of the change and offer you the option of completing your order at the correct price or cancelling your order. We will never charge you more than you agreed at the checkout without having first checked with you.



All transactions taken through the site are secure and encrypted. We do not store any credit card information. SSL is used to encrypt all data between your computer and our server. We highly recommend that you use anti-virus software on your computer to ensure your computer when shopping online.



Your access to and use of this Web site and the services available through this Web site and its associated  tablet and mobile versions, known collectively as , the "services",  are subject to the following terms, conditions and notices (the "Terms of Service"). By using the services, you are agreeing to all of these terms, conditions and notices, without modification. Furthermore, you acknowledge that the Terms of Service may be updated by us from time to time.

The services may also contains links to other web sites, web pages and services, which are not operated by The Secret Garden (Sussex) Limited, (hereafter “us” / “we”)  (the "linked sites"). Your use of such linked sites will be subject to the terms of service contained within each such site and the respective terms of service will control the use of the respective site. In any event your link through to such a site will be subject to these Terms of Service. You recognise that we have no control over such linked sites and information, and you accept that we provide no guarantee as to the accuracy, reliability or safety of such sites or the information contained in them and you agree that we shall have no responsibility as to whether such links locate unintended or objectionable content or otherwise cause you distress, loss or damage, intended or otherwise.



You will not: commit or encourage a criminal offence; send or receive any material which is in any way offensive or obscene, or in breach of confidence, copyright, privacy or any other rights; act contrary to the acceptable use policies of any linked Sites or community standards generally; transmit or distribute a virus; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's trade marks or other proprietary rights; send any unsolicited advertising or other promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through the Secret Garden Web site.


Intellectual Property

The Secret Garden (Sussex) ltd assert all rights in respect of the intellectual property, software, material and content of these services and all such property shall remain the property of us at all times except where we have been supplied images or content from an external source, in which case they shall remain the property of the suppliers of such content.  We will allow you to view, store, transmit and use content supplied by us provided it is for your own personal and private use and without gain or profit with the intention of lawfully procuring items from our site or transmitting them to others who may wish to do the same. You are expressly prohibited from copying, using, reproducing, altering, adjusting or transmitting any of our content for commercial gain or use. You shall not alter, modify, translate, reverse engineer, decompile, disassemble (except to the extent that applicable laws expressly or impliedly prohibit such restriction) or create derivative works based on any software or any documentation accompanying such software supplied by the Secret Garden (Sussex) Ltd. You will not reproduce our company logo, name branding or identity either in its own form or any other form that is similar to our own without our prior express written permission.


Contracting company

The company you are entering into agreement to supply you with products from this website is The Secret Garden (Sussex) ltd whose address is 192 terminus Road Eastbourne BN21 3BB,  01323 640931


E-Tail of products and services

When you place an order through the services you are making an offer to purchase a product from us. We will accept your offer to sell to you on the following Terms and Conditions. All requests and orders are subject to availability and confirmation of the order price by us. We deem our acceptance of an offer to buy from us upon dispatch of the goods to you. We reserve the right not to accept or  to cancel any offer made by the customer to buy products from us up and until we finally dispatch the goods bought and we communicate the items have or are being dispatched to the customer via email of other means of communication. Dispatch times may vary according to availability and any guarantees warranties or representations made as to delivery times are limited to mainland UK and are on the basis that we are not responsible for any delay in delivery occurring due to postal delays or force majeure. The Secret Garden (Sussex) Ltd are absolutely entitled to refuse any request made by you. If your order is accepted we will inform you by emailing you or else by calling you.  When making a request you undertake that all details you provide to us when requesting goods or services are true and accurate, that you are an authorised user of the credit or debit card used to make your request and that there are sufficient funds to cover the cost of the goods or services. It is your responsibility to inform us of any changes to these details as soon as possible. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes and we shall not be held responsible if we choose not to supply you. We will also not be responsible if a product becomes unavailable, has been updated, modified or changed or is delayed. Customers with specific requirements should speak directly with us before placing an order if any issue of the product, delivery time or specification is in any way critical.  


Specification changes & product updates

From time to time our suppliers may make adjustments changes or improvements to products we supply.  Due to the manufacturing process some of our products undergo it is not possible to guarantee that two products of the same type will be exactly the same. If you purchase products at a different time you further accept that the product and specifications may have changed.  We reserve the right to supply you with a revised product where such change has occurred and we will not be responsible for postage costs should you decide to return the product/s whether of not you were informed of a change.



We use various services in the UK to deliver depending on the most appropriate. Deliveries of products will usually be made within 14 days of receipt of your order and cleared payment but may take up to 30 working days if your order is for a product that is difficult to ship, currently out of stock, has to be made for you or requires any alterations you have requested. If we are unable to fulfil your order for any reason within the 30 day period we shall advise you.  You may then choose to cancel your order or extend the agreed delivery time.

We cannot guarantee delivery times or dates and whilst we may pass on any special instructions you give us, we cannot guarantee these will either be passed on or acted on by the delivery service. We are not responsible for any charges you may incur if you miss a deliver and either have to collect this yourself from a distribution hub or are charged by the service provider for redelivery. 


Order Cancellations

Under the United Kingdom's Distance Selling Regulations you have the right to cancel your order for a full refund. If you wish to cancel an order you may do so by writing to us quoting your order number, within 7 working days of the day after you receive the goods.

If your order has already been processed, you will need to return the order to us.  You are responsible for the cost of returning the item to us. If you return an order to us and we are required to pay any charges for this you agree that we may pass these charges to you.

You may not cancel an order where a product is being specially manufactured or altered for you at your request. You may also not cancel an order for artificial grass where the supply of that grass requires us to cut your product to size.



If you are not happy with your purchase, you may return the item or items to us within 28 days of receipt and we will issue a refund on receipt, or exchange the item for an alternative.

You are responsible for the costs of returning the item to us.  

If a product is supplied to you faulty we will issue you a full refund upon receipt of the faulty item. If you are local to us we may arrange collection at our own expense and you should contact us in advance to seek our advice.


Items missing from delivery

If you receive your delivery and it is missing any products or components you must inform us   within 24 hours of the parcel being delivered. Failing to do so will mean that we are unable to compensate you in any way.


Prevailing law

In such case as a dispute arises, the prevailing law that shall be applied to this contract shall be English law.